[rt-users] RT with forms and workflow?

[Jesse Vincent]

On Fri 25.Sep'09 at  7:08:24 +0200, Lorens Kockum wrote:
> On Wed, Sep 23, 2009 at 05:19:51AM +0900, Jesse Vincent wrote:
> > > Sorry if haven't been keeping up
> > > with the technology, but to me RT didn't support forms,
> > > in the sense "custom fields mixed with text and laid out
> > > on a page".  Has that changed?  Searching for "form" on
> > > http://bestpractical.com/rt/features.html certainly doesn't
> > > give that impression.
> > 
> > The features list on the corporate website is...not exactly exhaustive.
> > Know any good marketing people who work cheap? ;)
> 
> Sure I do. Good, cheap, or available . . . pick any two.
> 
> Without going into marketing docs, I'd feel more confident in
> spending time installing a new version of RT if I could first
> find some technical documentation explaining how to set up such
> forms; I have been singularly unable to find any such thing.

svn://svn.bestpractical.com/RT-FormTools is the toolset we use for doing
such things for customers.

Best,
Jesse