[rt-users] Permission denied

[Kevin Bailey]

> I really hate that error.. hard to troubleshoot, but here's what I 
> learned... (Hmmm I think I should put this in the wiki)
>
> 1. Email addresses are used for auto-created accounts.  Make sure the 
> email address in a reply is the same as the original ticket.
>
> 2. If tickets are moved to a new queue, make sure that the "requestor" 
> group has privs to respond in new queue!  ( this was our problem )
>
>   

I think that was the one - thanks!

Kev

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-- 
*Kevin Bailey*
Director/Programmer - Freeway Projects Limited
Web: www.freewayprojects.com <http://www.freewayprojects.com/>
Email: kbailey at freewayprojects.com <mailto:kbailey at freewayprojects.com>
Phone: +44 (0)1752 267090
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