[rt-users] Attachments not being sent, RT3.6

[Coco, Alex]

OK,

 

I'm having trouble with outbound correspondences from RT not including
attachments.   The correspondence in the web interface shows:

 

Tue Oct 13 12:36:59 2009

acoco - Correspondence added 

	 [Reply
<http://rt.i2c.com/Ticket/Update.html?id=4911&QuoteTransaction=6620&Acti
on=Respond> ] [Comment
<http://rt.i2c.com/Ticket/Update.html?id=4911&QuoteTransaction=6620&Acti
on=Comment> ]

	

 

	

Download (untitled) <http://rt.i2c.com/Ticket/Attachment/6620/4092/>
[text/plain 270b] 

On Tue Oct 13 11:07:05 2009, acoco wrote:

> On Tue Oct 13 10:53:43 2009, acoco wrote:

> > On Tue Oct 13 10:11:28 2009, acoco wrote:

> > > new attachment. server restart. DB longblob fix. work?

> > 
> > maybe this time with overlay hack?

> 
> Install Encode::Guess fix?

	

 

	

 

	

Download Attach this.txt
<http://rt.i2c.com/Ticket/Attachment/6620/4095/Attach%20this.txt>
[text/plain 20b] 

Does this need data?

 

 

But the Outgoing email record shows:

 

Subject: [Support #4911] attachment test 

From: "Partner Diligence Support" <pdsupport at partnerdiligence.com>

Reply-To: rt at i2c.com

In-Reply-To: <rt-3.6.7-29475-1255446425-1580.4911-6-0 at rt.i2c.com>

References: <RT-Ticket-4911 at rt.i2c.com>
<976eb4120910130601k2084e41aw447b88414e8a07f3 at mail.gmail.com>
<rt-3.6.7-5274-1255443088-1726.4911-6-0 at rt.i2c.com>
<rt-3.6.7-29768-1255445623-299.4911-6-0 at rt.i2c.com>
<rt-3.6.7-29475-1255446425-1580.4911-6-0 at rt.i2c.com>

Message-ID: <rt-3.6.7-8071-1255451819-505.4911-6-0 at rt.i2c.com>

Precedence: bulk

X-RT-Loop-Prevention: Support

RT-Ticket: Support #4911

Managed-by: RT 3.6.7 (http://www.bestpractical.com/rt/)

RT-Originator: acoco at i2c.com

To: alexgcoco at gmail.com

MIME-Version: 1.0

Content-Transfer-Encoding: 8bit

Content-Type: text/plain; charset="utf-8"

X-RT-Original-Encoding: utf-8

Date: Tue, 13 Oct 2009 12:37:00 -0400

 

 

On Tue Oct 13 11:07:05 2009, acoco wrote:

> On Tue Oct 13 10:53:43 2009, acoco wrote:

> > On Tue Oct 13 10:11:28 2009, acoco wrote:

> > > new attachment. server restart. DB longblob fix. work?

> > 

> > maybe this time with overlay hack?

> 

> Install Encode::Guess fix?

 

 

In googling the problem it was suggested that changing the Content
column of the Attachments table from longtext to longblob would correct
the problem, which I did.  I also reinstalled the perl module 'Encode'
as there were errors regarding that module in the log.  I also read a
previous post suggesting a patch to Attachment_Overlay.pm and Web.pm,
however on inspection of those files it appears the code was already
patched.  Has anyone else encountered this problem with RT3.6, on Debian
5.0.3, apache 2.2.9, perl 5.10.0.  

 

Any advice greatly appreciated.

 

 

-alex

 

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