[rt-users] Add "My Requests" to RT at a Glance

[Kevin Falcone]

On Tue, Oct 13, 2009 at 06:17:45PM -0400, Jason A. Smith wrote:
> On Tue, 2009-10-13 at 05:01 -0400, John Colton wrote:
> > I'd like to add a "My Requests" system saved search and make it part
> > of the default RT at a Glance.  This would be similar to the view that
> > users get on the SelfService page but needs to be available in the
> > full interface.  I searched the docs, wiki and the archives of this
> > list but haven't found anything.  Has anyone done this?
> 
> What a coincidence, I was just doing this yesterday for our new RT
> server that I am testing, note it is version 3.8.6rc1, but this will
> probably work with earlier 3.8.x releases.
> 
> Edit your RT_SiteConfig.pm and add MyRequests to your list of
> $HomepageComponents, then restart apache.  Now, when logged into your RT
> web account, go to your Preferences->RT at a glance, and add MyRequests
> to the body section.

You shouldn't need this part, this is just for on-disk homepage
components.  If this was required, a normal user wouldn't be able to
save a private search and put it on their homepage.

> Unfortunately, there is one more step, since now when going to my Home
> page, I see this error message:
> 
> Predefined search My Requests not found
> 
> So, logged in to the web interface as the RT admin (so all users would
> see this saved search), I went to the Tickets->Advanced page and entered
> this Query:
> 
> Requestor.id = '__CurrentUser__' AND (  Status = 'new' OR Status = 'open' )
> 
> Hit the Apply button and saved the search under RT System's saved
> searches with the Description: "My Requests"

This is all that should be required, since you'll see a Saved Search:
My Requests on the homepage editing UI

> Now go back to your Home page and you should see the My Requests box
> correctly displayed.  If you want to change what info is displayed for
> your requests, you will have to edit the saved search and modify the
> Advanced->Format or Edit->Display Columns section.
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