[rt-users] Add "My Requests" to RT at a Glance

[John Colton]

Jason,

Many thanks.  It turns out that this works fine without the mods to
the config file.  I just created the system saved search and it shows
up fine for my users.  In fact, I modified the default at a glance
page and have happier users for it.

What exactly does the change in the config file do?  Perhaps it was
only necessary in an older version of RT.

Thanks,
John

On 10/13/09, Jason A. Smith <smithj4 at bnl.gov> wrote:
> On Tue, 2009-10-13 at 05:01 -0400, John Colton wrote:
>> I'd like to add a "My Requests" system saved search and make it part
>> of the default RT at a Glance.  This would be similar to the view that
>> users get on the SelfService page but needs to be available in the
>> full interface.  I searched the docs, wiki and the archives of this
>> list but haven't found anything.  Has anyone done this?
>
> Hi John,
>
> What a coincidence, I was just doing this yesterday for our new RT
> server that I am testing, note it is version 3.8.6rc1, but this will
> probably work with earlier 3.8.x releases.
>
> Edit your RT_SiteConfig.pm and add MyRequests to your list of
> $HomepageComponents, then restart apache.  Now, when logged into your RT
> web account, go to your Preferences->RT at a glance, and add MyRequests
> to the body section.
>
> Unfortunately, there is one more step, since now when going to my Home
> page, I see this error message:
>
> Predefined search My Requests not found
>
> So, logged in to the web interface as the RT admin (so all users would
> see this saved search), I went to the Tickets->Advanced page and entered
> this Query:
>
> Requestor.id = '__CurrentUser__' AND (  Status = 'new' OR Status = 'open' )
>
> Hit the Apply button and saved the search under RT System's saved
> searches with the Description: "My Requests"
>
> Now go back to your Home page and you should see the My Requests box
> correctly displayed.  If you want to change what info is displayed for
> your requests, you will have to edit the saved search and modify the
> Advanced->Format or Edit->Display Columns section.
>
> ~Jason
>
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