[rt-users] Adding support@ emails to queue

[Kevin Bailey]

Hi,

We have a system which was set up by another admin to create new tickets 
when an email is received at support at example.com.

A ticket is then created in a default queue. 

However, replies to emails with the ticket number do not get added to 
the ticket.

The system has been set up to use fetchmail polling the server.

Since we use Postfix and the system is a default Debian set up what 
would be the best way to implement tickets being automatically generated 
and replies being added to the ticket.

It looks to me from the docs that aliasing should be able to do the 
trick - but I'm wondering why the admin decided to use fetchmail.  Also, 
I believe procmail is a possible way to do this.

Any pointers gratefully received,


-- 
*Kevin Bailey*
Director/Programmer - Freeway Projects Limited
Web: www.freewayprojects.com <http://www.freewayprojects.com/>
Email: kbailey at freewayprojects.com <mailto:kbailey at freewayprojects.com>
Phone: +44 (0)1752 267090
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