[rt-users] Implementing approval before correspond event

andres andres at intecdom.es
Thu Oct 15 04:32:16 EDT 2009


Hi, we are setting up a system where we would like to be able to implement
a process of approval from a supervisor before every correspond event
initiated by ticket respondents. Would it be able to implement this with
scrips and templates? Would it require more than that? Any suggestions? 

Thanks in advance,
--
Andrés



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