[rt-users] shredder error

[David Hobley]

I thought this was the case; in which case I am still no closer to working out why it is crashing for me. 

Does anyone have any suggestions as to how I can get to the bottom of this? 

Couldn't wipeout object: Can't call method "new" on an undefined value at /opt/httpd/rt3/sbin/../lib/RT/Transaction_Overlay.pm line 1031, <STDIN> line 1. 

Cheers, 
David 
----- Original Message ----- 
From: "Ken Crocker" <kfcrocker at lbl.gov> 
To: "Howard Jones" <howie at thingy.com> 
Cc: rt-users at lists.bestpractical.com 
Sent: Friday, 16 October, 2009 3:14:26 AM GMT +10:00 Brisbane 
Subject: Re: [rt-users] shredder error 

Howard, 

I thought the "replace-relations" was for links to other tickets. If it offers an opportunity to enter a replacement User ID, then I'm sure it's OK. 

Kenn 
LBNL 

On 10/15/2009 9:01 AM, Howard Jones wrote: 

On 15/10/2009 16:41, Ken Crocker wrote: 

Some users may be referred to by transaction history of a ticket
because they sent in corresponance or were the original requestor or
owner. Those kind of relationships shouldn't be deleted because it
will cause an error in yoiur history display. Isn't that what replace_relations is supposed to fix?

Regards,

Howard
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Cheers, 
David Hobley 

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