[rt-users] User 'xxxx at someother_domain.com' could not be loaded in the mail gateway

[Lander, Scott]

All,

    I am having a problem where many of my users can not create tickets via email.     In the log file, I see:  User  'xxxx at someother_domain.com' could not be loaded in the mail gateway.    All of these users have different email domains then the home office (mydomain.com) does, and I wonder if that is the source of the problem?

   The only relevent setting I see is  Set($Organization, 'mydomain.com');

    My users authorize via ldap, but, that seems to be working fine.   I have checked their email addresses in the ldap db, and they match what they are sending as.

    Any ideas?

Thanks
Scott




------------------------------------------------------------------------------------
This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cadmin at hearstsc.com) immediately by email and delete the original message.
------------------------------------------------------------------------------------
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091015/4d19ea8d/attachment.htm>