[rt-users] Ticket Custom Fields Not Visible

[Ken Crocker]

pjarmillo,

You actually granted the rights at both the user AND group level? Hmm, 
if all users are in some sort of group, you shouldn't do that because 
you might lose track of what maintenance you do. I recommend leaving 
users alone and just grant at the group level. You might run into a 
problem removing a permission from a group but the user retains it and 
then you'll have a debug problem.
Now, as to your problem, I'm not sure how 3.8.x does it, but in 3.6.4, 
which I have has Custom Field rights in two areas; 1) when you navigate 
to Configuration->Global->Group Rights and   2) Configuration->Custom 
Fields->"Select Field->Group Rights. If you did the first (in 3.6) set, 
then that won't get the job done. You HAVE to grant "SeeCustomField" 
using the second navigation in order to "See" them and 
"ModifyCustomField" if you want them to enter/select values. Hope this 
helps.

Kenn
LBNL

On 10/20/2009 5:56 AM, pjaramillo at kcp.com wrote:
> Okay after reading through old posts on various lists and google I am 
> still having problems.
>
> My problem is that I have created a custom field for use in RT:IR tickets 
> (blocks, incidents, incident reports, investigations) and it will not show 
> up in the create ticket screen.
>
> The custom field is enabled. It is assigned to the queues. It has correct 
> permission's.
>
> I've tried creating tickets as root and another user with the correct 
> permission's and nothing works.
>
> Most of the responses I've read involved permission's. I have already set 
> ShowCustomField ModifyCustomField on every user, group, system group, etc 
> to no avail.
>
> I have also tried setting it up globally, no luck.
>
> I have tried adding it to the display columns in the advanced tab as one 
> user suggested and nothing.
>
> I have looked at the tables in MySQL to see if there were any errors in 
> the table or fields, no luck.
>
> I am running RT 3.8.5 with RT:IR and RT:FM.
>
> Any suggestions would be appreciated.
>
>
> Thanks,
> Paul J
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>
>