[rt-users] A few small changes I'd like to make to our RT....

[Lander, Scott]

 Sounds like you want to turn off at least "ShowTicketComments" and "ShowOutgoingEmail".
You might currently have them turned on in Configuration->Group Rights.
For Unpriviledged Users, you might only want CreateTicket, ShowTicket, and maybe ModifyCustomField, SeeCustomField, and no rights at all assigned for "Everyone".   Obviously, this is not right for everyone, but, it might be a starting point for you.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gary Greene
Sent: Tuesday, October 20, 2009 2:10 PM
To: Gary Greene; RT Users
Subject: Re: [rt-users] A few small changes I'd like to make to our RT....

On 10/19/09 4:48 PM, "Gary Greene" <ggreene at minervanetworks.com> wrote:
> I'm still evaluating RT for use at Minerva, and I've run into a few
> requests from IT staff. First, is there any way I can easily hide the
> comment, brief headers and full headers, and the Download links from
> the ticket display (both for self service and the Admin UI.) Also, I'd
> like if users can set the priority of the ticket, instead of IT
> initially so we can get an idea of how soon it will be required.
> Additionally, it doesn't seem that the Requestor field is being auto
> set, which means that tickets don't show up in the ticket owner's self service UI.

Some more information since I last posted this....

I've gotten the Forwarding feature disabled as requested by my staff, but I still cannot seem to turn off the Comment, Full Headers, and Download links.
We still need a way that our users can set the priority since we have a small IT staff and having a Queue Manager isn't an option.

This is with RT 3.8.1. Thanks.

--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell:  (650) 704-6633
Phone: (408) 240-1239

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