[rt-users] A few small changes I'd like to make to our RT....

[Gary Greene]

On 10/20/09 11:21 AM, "Lander, Scott" <slander at hearstsc.com> wrote:
>  Sounds like you want to turn off at least "ShowTicketComments" and
> "ShowOutgoingEmail".
> You might currently have them turned on in Configuration->Group Rights.
> For Unpriviledged Users, you might only want CreateTicket, ShowTicket, and
> maybe ModifyCustomField, SeeCustomField, and no rights at all assigned for
> "Everyone".   Obviously, this is not right for everyone, but, it might be a
> starting point for you.

I've already done that. It doesn't seem to be honouring the
ShowTicketComments right however. Once I'd disabled the ShowOutgoingEmail,
that worked as expected, and I've also turned off Forwarding, but I've still
those small issues remaining with Comments, Headers, and Download on plain
text emails. (I can understand having the download link for non-text
attachments, such as DOC or XLS files, but for the plain text body, it's a
little silly, imo.)

-- 
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell:  (650) 704-6633
Phone: (408) 240-1239