[rt-users] Displaying custom fields in default search result columns

[ravi]

Emmanuel, Ken,

Thank you for your responses. Emmanuel, your idea is great but it  
would unfortunately only work for saved searches, yes? Ken, I am not  
sure what you mean by the "Configure file in /home/etc". Do you mean  
the actual autoconf files in the source tree? Can you explain? Thank  
you,

	--ravi



On Oct 21, 2009, at 1:29 PM, Ken Crocker wrote:
>
> You can also change what is shown by altering that search in the  
> Configure file in /home/etc. I have done that and it works well for  
> all.
>
> Kenn
> LBNL
>
> On 10/21/2009 8:42 AM, Emmanuel Lacour wrote:
>>
>> On Wed, Oct 21, 2009 at 11:08:32AM -0400, [ ravi ] wrote:
>>
>>> Hello all,
>>>
>>> using Preferences -> Search options, I can add columns to the  
>>> default
>>> set that is displayed in RT search results. However, since this
>>> setting is common to all queues, it seems that custom fields  
>>> specific
>>> to a queue are not listed in the Add Columns section. In other  
>>> words,
>>> there is no way to always have custom fields display in the search
>>> results for a particular queue. Is this true? If so, is there a  
>>> way out?
>>>
>>>
>>
>> the only way I now is to edit the savedsearch format itself in
>> "Advanced" and add the CF manually in the format, then saved again  
>> this
>> search.
>>
>> '__CustomField.{cf_name}__/TITLE:cf_name',
>>
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