[rt-users] Need custom condition for Reply on resolve

[Mauricio Tavares]

Praveen Velu wrote:
> Dear All
> 
> Could you please help me to create a custom condition for Reply on resolve?
> 
> When user resolve a ticket with reply option, requester gets two mails. 
> One is reply and other is Auto reply for closing ticket. Is it possible 
> merge and send two mails? How can i avoid two mails when user select 
> reply option on resolve than comment.
> 
	It could be different in 3.8, but in 3.6, if you look at the default 
scrips associated with your query, you will notice there is one entry 
(scrip #10?) to handle what happens after a ticket is closed. I have had 
its Action defined as "Notify Requestors" before, but told it to do 
nothing instead; requester now only get a reply (if support staff says 
something before closing ticket). You can also write your own action to 
do whatever you want there.

> I am using RT 3.8 on debian lenny
> 
> Thanks in advance
> 
> praveen
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