[rt-users] Custom Scrip for ticket move
Juan N. DLC
juann.dlc at gmail.com
Wed Oct 28 09:02:09 EDT 2009
Hi to all,
I want to know if someone have a scrip that make a ticket get the priority
and duedate from the queue is moving to.
ej.
Ticket#001 in queue#1 with duedate 1/priority 3
Ticket#001 have now a dudedate1 and priority 3
when the Ticket#001 is moved to queue#2 with duedate 3 / priority 1 - The
ticket still have the queue#1 duedate/priority settings.
Can some one be so kind to point me to the right direction here or can give
me a scrip for this.
Thanks
using RT 3.8.5
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