[rt-users] Custom Scrip for ticket move

Juan N. DLC juann.dlc at gmail.com
Wed Oct 28 09:02:09 EDT 2009


Hi to all,

I want to know if someone have a scrip that make a ticket get the priority
and duedate from the queue is moving to.

ej.

Ticket#001 in queue#1 with duedate 1/priority 3

Ticket#001 have now a dudedate1 and priority 3

when the Ticket#001 is moved to queue#2 with duedate 3 / priority 1 - The
ticket still have the queue#1 duedate/priority settings.

Can some one be so kind to point me to the right direction here or can give
me a scrip for this.

Thanks

using RT 3.8.5
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