[rt-users] Billing for RT customer service.

[Andrew Libby]

Hi Todd,

We've taken to reporting against the RT database directly.
We use custom fields to track the customer, project, billing
status, invoice number, etc.  Works well.

Good luck,

Andy


Todd Chapman wrote:
> Hi all,
> 
> We use RT to perform customer service for our client. RT doesn't
> really have a good way for us to get the numbers we need to bill our
> clients. It's easy to get the number of tickets handled, but getting
> the number of emails sent external (to consumers) during a given time
> period seems to be pretty difficult (and I have a fair amount of
> experience with the RT API).
> 
> Any advice on getting this data? Thanks!
> 
> -Todd

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Andrew Libby
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