[rt-users] RT-Mailgate + Postfix on SLES10 Not Receiving Mail

[Victor Gehring]

Greetings,

After many hours scouring around the globe for answers, I have feel I have gathered enough diagnostic info to post my issue.  The RT server is up and sending mail via a relay fine.  I have configured RT with the recommended groups/perms and am able to create tx fine and such.  I have fiddled around with the aliases file, postfix's main.conf and apache2's vhost.conf until my eyes are bleeding, always restarting postfix, apache and running newaliases after each change/test msg.  After application of many good tips found, the RT server still refuses to accept mail.  Below is a sanitized section of the /var/log/mail.info log seemingly indicating that the message is bounced due to 'unknown user'.  Of the many things I am not certain of, the docs indicate that a user must be created that is associated to the rt-mailgate script - but I am not sure how this needs to be done.  When replying to a tx, the bounced message will be returned to the sender ok.  I am decidedly stumped.  Can anyone point me in the right direction?

Oct 29 18:17:34 dt-rt postfix/smtpd[7118]: connect from exchange07.xxx.com[10.0.1.190]
Oct 29 18:17:34 dt-rt postfix/smtpd[7118]: ED9E318235: client=exchange07.xxx.com[10.0.1.190]
Oct 29 18:17:34 dt-rt postfix/cleanup[7121]: ED9E318235: message-id=<BBA21AD1A9EC3540AE636506C5F58E4F0C2F59 at exchange.yyy.COM>
Oct 29 18:17:34 dt-rt postfix/qmgr[7108]: ED9E318235: from=<administrator at xxxyyy.org>, size=2574, nrcpt=1 (queue active)
Oct 29 18:17:34 dt-rt postfix/smtpd[7118]: disconnect from exchange07.yyy.com[10.0.1.190]
Oct 29 18:17:35 dt-rt postfix/local[7122]: ED9E318235: to=<???/opt/rt3/bin/rt???mailgate ??????queue General ??????action correspond ??????url http://10.0.1.6/@dt-rt.yyy.com>, orig_to=<helpdesk at dt-rt.yyy.com>, relay=local, delay=1, status=bounced (unknown user: "???/opt/rt3/bin/rt???mailgate ??????queue general ??????action correspond ??????url http://10.0.1.6/")
Oct 29 18:17:35 dt-rt postfix/cleanup[7121]: 04E1F18239: message-id=<20091029221735.04E1F18239 at dt-rt.yyy.com>
Oct 29 18:17:35 dt-rt postfix/qmgr[7108]: 04E1F18239: from=<>, size=4787, nrcpt=1 (queue active)
Oct 29 18:17:35 dt-rt postfix/qmgr[7108]: ED9E318235: removed

BTW - NOT running any virtual mail hosts that would interfere with the alaias pipe directive.
Also, the server is able to resolve its own url on the local browser.

RT 3.8.3. Postfix 2.2.9. mod_perl 2.02, SLES10SP2, apache2

Best regards,

Victor

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20091029/cf5515d6/attachment.htm>