[rt-users] Dealing with other ticket systems

[Kevin Falcone]

On Mon, Sep 07, 2009 at 02:10:23PM +0100, Alex Young wrote:
>    After several years running RT we have just hit on a new problem. We have a client using a
>    different ticket system, Track-It, which he continues to email us from, this causes a loop on
>    his system and ours as RT and Track-It open new emails on each other.
> 
>    Has anyone else seen this before? I can't imagine I am the first. Have I misconfigured
>    something? How are other people dealing with this?

The easiest thing to do is to tell RT to never send this system mail.

If they set headers properly, this wouldn't happen.

Go into Configuration -> Users, search for the Track-IT email address
and change the user record so that the Username is the email address
and the email address is blank.

-kevin