[rt-users] Dealing with other ticket systems

[Sven Sternberger]

On Di, 2009-09-08 at 16:29 -0400, Kevin Falcone wrote:
> The easiest thing to do is to tell RT to never send this system mail.
> 
> If they set headers properly, this wouldn't happen.
> 
> Go into Configuration -> Users, search for the Track-IT email address
> and change the user record so that the Username is the email address
> and the email address is blank.

but than it wouldn't be possible to send a email to the
customer with a reply and you have to add the email 
address every time as one-time cc.

sven