[rt-users] Dealing with other ticket systems

[Kevin Falcone]

On Wed, Sep 09, 2009 at 09:21:32AM +0200, Sven Sternberger wrote:
> On Di, 2009-09-08 at 16:29 -0400, Kevin Falcone wrote:
> > The easiest thing to do is to tell RT to never send this system mail.
> > 
> > If they set headers properly, this wouldn't happen.
> > 
> > Go into Configuration -> Users, search for the Track-IT email address
> > and change the user record so that the Username is the email address
> > and the email address is blank.
> 
> but than it wouldn't be possible to send a email to the
> customer with a reply and you have to add the email 
> address every time as one-time cc.

But if any reply sent to them causes a mail loop, then you *really*
don't want to ever send them mail.

-kevin