[rt-users] How to modify home-page queries

[Kevin Falcone]

On Wed, Sep 09, 2009 at 04:15:30AM -0400, David Donachie wrote:
> > On Fri, Sep 04, 2009 at 11:11:48AM -0400, Roode, Eric wrote:
> > >    All,
> > >
> > >        My search-fu is weak, it seems.  How do I modify the standard
> > queries that appear on the
> > >    home page?  The "highest priority tickets I own" and "newest
> > unowned tickets", that is.
> > >
> > >        The reason I ask is that we have created custom status codes,
> > and any tickets with those
> > >    status codes do not show up on the "highest priority" list.  I
> > suspect our status codes need
> > >    to be added to some query somewhere.
> > 
> > As a SuperUser, click on the Edit box in the upper right corner of the
> > portlet and then choose to edit the query.  You'll probably just want
> > to go to the Advanced tab and add your statuses.
> > 
> > Make sure you save the search
> 
> Can anyone tell me how to do the same with the equivalent view on the
> SelfService page?
> 
> I can't seem to find a saved search for that, is there one?

The SelfService UI is not implemented as a saved search.
You'll need to modify share/html/SelfService/Elements/MyRequests,
although the default page should be using your ActiveStatus config
setting since 3.8.2.  If you have custom inactive statuses, you'd need
to do a bit of tweaking.

-kevin