[rt-users] How to modify home-page queries
David Donachie
david.donachie at snp.org
Wed Sep 9 04:15:30 EDT 2009
> On Fri, Sep 04, 2009 at 11:11:48AM -0400, Roode, Eric wrote:
> > All,
> >
> > My search-fu is weak, it seems. How do I modify the standard
> queries that appear on the
> > home page? The "highest priority tickets I own" and "newest
> unowned tickets", that is.
> >
> > The reason I ask is that we have created custom status codes,
> and any tickets with those
> > status codes do not show up on the "highest priority" list. I
> suspect our status codes need
> > to be added to some query somewhere.
>
> As a SuperUser, click on the Edit box in the upper right corner of the
> portlet and then choose to edit the query. You'll probably just want
> to go to the Advanced tab and add your statuses.
>
> Make sure you save the search
Can anyone tell me how to do the same with the equivalent view on the
SelfService page?
I can't seem to find a saved search for that, is there one?
Yours
David
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