[rt-users] forwarding tickets

[Jerrad Pierce]

On Wed, Sep 9, 2009 at 11:57, Ray Horne<rjh1011 at cam.ac.uk> wrote:
> I want to be able to sometimes forward a ticket to someone who is not
> an RT user. The forward button in the ticket history does this but you
> have to type in the email address in full each time. It would be nice
> to have a drop down list of predefined email addresses to select from.
It would be a pain to maintain a list of users independent from those in RT.
I recommend you either add these folks as unprivileged users, and use
Nicholas' email completion extension, or rely upon your browser's form
completion cache.