[rt-users] combine 3 userIDs to ONE

[Kevin Falcone]

On Mon, Sep 14, 2009 at 03:26:26PM -0400, testwreq wreq wrote:
> Hello, I have a situation where a user has submitted tickets to RT  using 3 different emails. When
> a user submits an RT ticket via email, an un-privileged account is  automatically created for that
> user. We don't have a self-servicing interface. We make the user as privileged user on request
> basis. One of those account was made privileged to allow tis user to log into RT and track his
> tickets.
>  
> Now the problem is that he gets "permissed denied" message when he logs into RT using his
> privileged account and searches for the tickets created using his other email address.
>  
> Is there a way I can group all his tickets under one email? i.e. How can I update his other email
> addresses on tickets to match the email of his privileged user account?

You probably want RT-Extension-MergeUsers if you want the other email
addresses to continue to work for creating tickets.

If you want to kill the other two users and make it appear that one
user did everything, you want RT-Extension-MergeUsersHistory

-kevin