[rt-users] combine 3 userIDs to ONE

[testwreq wreq]

I think  RT-Extension-MergeUsersHistory will do. I am very new to RT. How is
this used? I have RT 3.8.2 on linux. Do I have to install something?

On Mon, Sep 14, 2009 at 3:57 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

>  On Mon, Sep 14, 2009 at 03:26:26PM -0400, testwreq wreq wrote:
> > Hello, I have a situation where a user has submitted tickets to RT  using
> 3 different emails. When
> > a user submits an RT ticket via email, an un-privileged account is
>  automatically created for that
> > user. We don't have a self-servicing interface. We make the user as
> privileged user on request
> > basis. One of those account was made privileged to allow tis user to log
> into RT and track his
> > tickets.
> >
> > Now the problem is that he gets "permissed denied" message when he logs
> into RT using his
> > privileged account and searches for the tickets created using his other
> email address.
> >
> > Is there a way I can group all his tickets under one email? i.e. How can
> I update his other email
> > addresses on tickets to match the email of his privileged user account?
>
> You probably want RT-Extension-MergeUsers if you want the other email
> addresses to continue to work for creating tickets.
>
> If you want to kill the other two users and make it appear that one
> user did everything, you want RT-Extension-MergeUsersHistory
>
> -kevin
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