[rt-users] Permission Denied Error - Ticket creation using mail

[Baskaraganesan Natarajan]

Hi,

I am trying to get ticket creation thru mail up in a Fedora 10 box. I am using RT 3.8.  I am getting the following error in my maillog.  I tried using rt-mailgate directly from /usr/sbin/rt-mailgate.  But the same result.  I am not sure why I get a permission denied error here.  Any pointers will be very useful.

[root at localhost log]# ls -ltr /etc/ | grep smr
drwxrwxrwx  2 root root    4096 2009-08-28 18:11 smrsh
[root at localhost log]# ls -ltr /etc/smrsh
total 16
-rwxrwxrwx 1 root root 12700 2009-08-27 10:28 rt-mailgate
lrwxrwxrwx 1 root root     9 2009-08-28 18:11 mail -> /bin/mail
[root at localhost log]#

Sep 15 10:38:34 localhost sendmail[8685]: n8EA5iIq006474: to="|/etc/smrsh/rt-mailgate --queue General --action correspond --url http://10.108.39.72/ --debug", ctladdr=<correspond at localhost.localdomain> (8/0), delay=19:02:50, xdelay=00:00:00, mailer=prog, pri=1830557, dsn=4.0.0, stat=Operating system error
Sep 15 10:38:34 localhost sendmail[8712]: n8EA3n3F006454: Warning: program /etc/smrsh/ unsafe: World writable directory
Sep 15 10:38:34 localhost sendmail[8712]: n8EA3n3F006454: SYSERR(root): Cannot exec /etc/smrsh/: Permission denied
Sep 15 10:38:34 localhost sendmail[8685]: n8EA3n3F006454: to="|/etc/smrsh/rt-mailgate --queue General --action correspond --url http://10.108.39.72/ --debug", ctladdr=<correspond at localhost.localdomain> (8/0), delay=19:04:45, xdelay=00:00:00, mailer=prog, pri=1830748, dsn=4.0.0, stat=Operating system error

Thanks,
Baskar N

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