[rt-users] Problem calling a custom scrip - Update, but, still stuck.

[Lander, Scott]

I changed my scrip to be:

if ($self->TransactionObj->Type ne "Create") {
   $RT::Logger->info( ">  Not a Create \n" );
   return 0; # This is an update transaction
}

my $ticket = $self->TicketObj;
my $CustomFields = $ticket->QueueObj->TicketCustomFields();

while (my $CustomField = $CustomFields->Next()) {
    my $nam = $CustomField->Name;
    my $val = $self->TicketObj->FirstCustomFieldValue($nam);
    $RT::Logger->info( ">  CustomField Name: $nam \n" );
    $RT::Logger->info( ">  CustomField Value: $val \n" );

    if ($val =~ /YES/){
        $RT::Logger->info( ">  This is a change control \n" );
        return 1;
    }
}

$RT::Logger->info( ">  Default 0 exit \n" );
return 0;

And, now I see in the logs;

[Tue Sep 15 04:34:13 2009] [info]: >  CustomField Name: Business Unit  ((eval 1579):12)
[Tue Sep 15 04:34:13 2009] [info]: >  CustomField Value: Charlotte  ((eval 1579):13)
[Tue Sep 15 04:34:13 2009] [info]: >  CustomField Name: Change Control  ((eval 1579):12)
[Tue Sep 15 04:34:13 2009] [info]: >  CustomField Value: YES  ((eval 1579):13)
[Tue Sep 15 04:34:13 2009] [info]: >  This is a change control  ((eval 1579):16)
[Tue Sep 15 04:34:13 2009] [info]: <rt-3.8.4-3172-1252989253-875.246-3-0 at hearstsc.com<mailto:rt-3.8.4-3172-1252989253-875.246-3-0 at hearstsc.com>> #246/34573 - Scrip 3 On Create Autoreply To Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)


So, by scrip is being called, but, no tickets are being created;

The scrip settings are;

Condition: User Defined (as above)
Action : Create Tickets
Template : Monitor:Approval
Stage : TransactionCreate

The only other part to this that I know of is the Template.  Other then the template, is there anything else I need to do to auto create the approval tickets?

Here is my template;


Subject: Approval of { $Tickets{'TOP'}->Subject() }
Queue: ___Approvals
Type : approval
Owner : slander at hearstsc.com<mailto:slander at hearstsc.com>
Content : Please review and approve this request.
Depended-On-By : TOP






________________________________
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Lander, Scott
Sent: Monday, September 14, 2009 5:20 PM
To: 'rt-users at lists.bestpractical.com'
Subject: [rt-users] Problem calling a custom scrip

All,

   In 3.8.4, I am attempting to set up an approval queue.    The idea is that if a Custom Field named "Change Control" is set to value 'YES" then a new ticket will be created to gather the required approval.

   This is in queue "Monitoring".

   So, in the queue I have a Scrip:  Monitor:approval,  with a User Defined condition, Action is Create Tickets, Template is Monitor:Approval, Stage TransactionComplete.
   My Custom Condition originally was:

if ($self->TransactionObj->Type ne "Create") {
  return 0; # This is an update transaction
}


my $CustomFields = $ticket->QueueObj->TicketCustomFields();
while (my $CustomField = $CustomFields->Next()) {
   if ($self->TicketObj->FirstCustomFieldValue('Change Control') =~ /Yes/i) {
   return 1;
}

return 0;


When that failed to do anything,  I just changed it to "return 1;".


My template is:

Subject: Approval of { $Tickets{'TOP'}->Subject() }
Queue: ___Approvals
Type : approval
Owner : slander at hearstsc.com
Content : Please review and approve this request.
Depended-On-By : TOP



When I create a ticket and select YES for my CF, I see this in my log;  (note, my custom scrip is #84)


[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-747.239-3-0 at hearstsc.com> #239/34524 - Scrip 3 On Create Autoreply To Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-747.239-3-0 at hearstsc.com> sent  To: slander at hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-1595.239-4-0 at hearstsc.com> #239/34524 - Scrip 4 On Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-1595.239-4-0 at hearstsc.com> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-1456.239-82-0 at hearstsc.com> #239/34524 - Scrip 82 On Create Notify CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]: <rt-3.8.4-3173-1252963807-1456.239-82-0 at hearstsc.com> sent  Cc: slander at hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
[Mon Sep 14 21:30:07 2009] [info]: Ticket 239 created in queue 'Monitoring' by SLANDER (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)


Can anyone see my mistake?  Or, am I going about this wrong?




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