[rt-users] How to allow 2 self service users to see each others tickets

[David Donachie]

I'm guessing there is not a lot of use of SelfService. I've asked a couple
of questions about it and got no answers.

I am assuming that there is a hard-coded search which shows the list of
tickets in the self service list, changing this might give them access to
the tickets, though the lack of permissions might prevent it.

Yours
David

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Jet Wilda
> Sent: 15 September 2009 15:43
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] How to allow 2 self service users to see each
> others tickets
> 
> I'm guessing that this either can not be done or no one knows how to do
> it.
> 
> 
> Jet Wilda wrote:
> > Hi,
> >
> >     We have RT 3.8.2 running with external users using the self
> service
> > interface.  However some of those external users are from the same
> > company and would like to be able to see and modify each others
> > tickets.  I thought that I could create a group and put them both in
> it,
> > however that doesn't seem to work.  So my question is, how do you
> allow
> > to users that only have self service access to see and modify each
> > others tickets?  Thanks in advance for any and all help.
> >
> > Thanks,
> > ~Jet
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