[rt-users] How to allow 2 self service users to see each others tickets

[Raed El-Hames]

Hi;

I have done this in a sort of a hack, relay on self service users being 
grouped together ie
Create Group X
Add user a and user b as members of group X (you may need to make the 
users Privileged, add them to group, then make them un-Privileged again)
Modify the SelfService MyRequests (I think its in SelfService/Elements) 
to instead of pulling tickets where the requester == CurrentUser , it 
looks for the CurrentUser group membership, if exists it pulls the 
tickets where the requestor  is a member of the group.
*
Regards;
Roy
*


Jet Wilda wrote:
> That is a shame, it is a nice feature to allow limited outside 
> access.  However with these limitations it may not fit our use case :-(
>
> Thanks,
> ~Jet
>
> David Donachie wrote:
>> I'm guessing there is not a lot of use of SelfService. I've asked a couple
>> of questions about it and got no answers.
>>
>> I am assuming that there is a hard-coded search which shows the list of
>> tickets in the self service list, changing this might give them access to
>> the tickets, though the lack of permissions might prevent it.
>>
>> Yours
>> David
>>
>>   
>>> -----Original Message-----
>>> From: rt-users-bounces at lists.bestpractical.com <mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-
>>> bounces at lists.bestpractical.com <mailto:bounces at lists.bestpractical.com>] On Behalf Of Jet Wilda
>>> Sent: 15 September 2009 15:43
>>> To: rt-users at lists.bestpractical.com <mailto:rt-users at lists.bestpractical.com>
>>> Subject: Re: [rt-users] How to allow 2 self service users to see each
>>> others tickets
>>>
>>> I'm guessing that this either can not be done or no one knows how to do
>>> it.
>>>
>>>
>>> Jet Wilda wrote:
>>>     
>>>> Hi,
>>>>
>>>>     We have RT 3.8.2 running with external users using the self
>>>>       
>>> service
>>>     
>>>> interface.  However some of those external users are from the same
>>>> company and would like to be able to see and modify each others
>>>> tickets.  I thought that I could create a group and put them both in
>>>>       
>>> it,
>>>     
>>>> however that doesn't seem to work.  So my question is, how do you
>>>>       
>>> allow
>>>     
>>>> to users that only have self service access to see and modify each
>>>> others tickets?  Thanks in advance for any and all help.
>>>>
>>>> Thanks,
>>>> ~Jet
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>>>>       
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>> _______________________________________________
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>> Commercial support: sales at bestpractical.com <mailto:sales at bestpractical.com>
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>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
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>>