[rt-users] How to allow 2 self service users to see each others tickets

[Kevin Falcone]

On Tue, Sep 15, 2009 at 10:45:47AM -0400, David Donachie wrote:
> I'm guessing there is not a lot of use of SelfService. I've asked a couple
> of questions about it and got no answers.
> 
> I am assuming that there is a hard-coded search which shows the list of
> tickets in the self service list, changing this might give them access to
> the tickets, though the lack of permissions might prevent it.

The search looks for Ticket Watchers.
You need to add a Scrip to make the users CCs of each other's tickets,
or change the search in some other manner.  I thought there was some
discussion of this on the wiki, and I know people have been making
mods for this recently because of the questions on the irc channel.

-kevin

> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > bounces at lists.bestpractical.com] On Behalf Of Jet Wilda
> > Sent: 15 September 2009 15:43
> > To: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] How to allow 2 self service users to see each
> > others tickets
> > 
> > I'm guessing that this either can not be done or no one knows how to do
> > it.
> > 
> > 
> > Jet Wilda wrote:
> > > Hi,
> > >
> > >     We have RT 3.8.2 running with external users using the self
> > service
> > > interface.  However some of those external users are from the same
> > > company and would like to be able to see and modify each others
> > > tickets.  I thought that I could create a group and put them both in
> > it,
> > > however that doesn't seem to work.  So my question is, how do you
> > allow
> > > to users that only have self service access to see and modify each
> > > others tickets?  Thanks in advance for any and all help.
> > >
> > > Thanks,
> > > ~Jet
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