[rt-users] Adding an additional Status value

Joe Kirby kirby at umbc.edu
Tue Sep 15 13:29:30 EDT 2009


I would like to add an additional status value of As Time Permits.

The Quick Search show the top 3 statuses, that is New, Open, Stalled and 
I would like to retain those for what I call true production support 
trouble tickets.

Requests that may be small enhancements, research, etc. would be 
categorized under As Time Permits status and would be dealt with separately.

Is this possible in 3.82? If so how do I introduce this?

Thanks in advance

Joe



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