[rt-users] Adding an additional Status value

[Jerrad Pierce]

Please search the wiki and list archives first.
This question is often asked, and RT_Config.pm even states:

  You can define new statuses and even reorder existing statuses here.
  WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
  will break horribly. The statuses you add must be no longer than 10
characters.

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