[rt-users] See all "resolved" tickets
Jerrad Pierce
jpierce at cambridgeenergyalliance.org
Tue Sep 15 14:05:31 EDT 2009
> How can I instantly review tickets of a given status without going through
> a simple or advanced search? I thought using a saved search would work,
> but the search parameters don't seem to be able to handle something like
> "show me all resolved tickets from the past three days".
Pardon? A saved search is just a copy of what you did via Search Builder.
This search works fine: Status = 'resolved' AND Resolved > '-3 days'
And there's no reason why it should fail when saved and later invoked.
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