[rt-users] Adding an additional Status value

[Joe Kirby]

Thank you

Jerrad Pierce wrote:
> Please search the wiki and list archives first.
> This question is often asked, and RT_Config.pm even states:
>
>   You can define new statuses and even reorder existing statuses here.
>   WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
>   will break horribly. The statuses you add must be no longer than 10
> characters.
>
>