[rt-users] See all "resolved" tickets

[Ken Crocker]

David,

Besides using a saved search (which does work), we altered the RT 
delivered "QuickSearch" query to include a couple extra statuses we 
added. That way we can just click the number that represents the status 
for a particular queue and viola', we're there. You could just as easily 
add "resolved" for that "QuickSearch", but it would not allow for a time 
frame and would continue to gather all "resolved" tickets, regardless of 
when they were resolved. Our feeling was that would be a waste of 
resources to gather all those same records over and over. Hence, using a 
saved search is a better choice.

Kenn
LBNL

On 9/15/2009 11:00 AM, David Griffith wrote:
> How can I instantly review tickets of a given status without going through 
> a simple or advanced search?  I thought using a saved search would work, 
> but the search parameters don't seem to be able to handle something like 
> "show me all resolved tickets from the past three days".
>
>