[rt-users] Add a backup email account as Bcc - avoid multiple emails

[Jerome Durand]

Thank you Kevin,

Now I understand the permanent ccs concept.... But I would have expected 
that when a requestor cc some folks, they are automatically registered 
as permanent ccs.

Isn't there a default scrip for that? Looks like there isn't (??) Any 
hint welcome to update my 'on create autoreply to requestor... and add 
ccs are permanent ccs!"

Thanks

Jerome


Kevin Falcone a écrit :
> On Wed, Sep 16, 2009 at 10:13:43PM +0200, Jerome Durand wrote:
>> My problem is that the system sends 2 emails:
>>    - one for requestor and the Bcc backup email address
>>    - one for the people cced (that I need to tick everytime)
> 
> These are separate Scrips.
> 
> On Correspond Notify Requestors and CCs notifies Requestors and
> permanent CCs of the tickets
> 
> On Correspond Notify Other Recipients notifies Other Recipients
> (including one-time-ccs)
> 
> Either add those people as a CC of your ticket or change your scrips
> 
> -kevin
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