[rt-users] Add a backup email account as Bcc - avoid multiple emails

[Kevin Falcone]

On Wed, Sep 16, 2009 at 10:57:09PM +0200, Jerome Durand wrote:
> Now I understand the permanent ccs concept.... But I would have expected 
> that when a requestor cc some folks, they are automatically registered 
> as permanent ccs.

There is a config option for that on ticket creation 

> Isn't there a default scrip for that? Looks like there isn't (??) Any 
> hint welcome to update my 'on create autoreply to requestor... and add 
> ccs are permanent ccs!"

Adding CCs as people reply to RT is documented on the wiki, but
won't become a core feature.

-kevin

> Kevin Falcone a écrit :
> > On Wed, Sep 16, 2009 at 10:13:43PM +0200, Jerome Durand wrote:
> >> My problem is that the system sends 2 emails:
> >>    - one for requestor and the Bcc backup email address
> >>    - one for the people cced (that I need to tick everytime)
> > 
> > These are separate Scrips.
> > 
> > On Correspond Notify Requestors and CCs notifies Requestors and
> > permanent CCs of the tickets
> > 
> > On Correspond Notify Other Recipients notifies Other Recipients
> > (including one-time-ccs)
> > 
> > Either add those people as a CC of your ticket or change your scrips
> > 
> > -kevin