[rt-users] RT with forms and workflow?

[Jesse Vincent]

> Today I have an additional need, a need for heavily checked web
> forms with workflow, with absolutely minimal effort required
> to create a (simple) form and associated workflow. It's easy
> to imagine a web interface with drop-down boxes (filled from
> LDAP) that creates a ticket, but I'm looking for something
> where one can *easily* create a workflow 

[3 weeks late, I know] 

This is a MAJOR goal for the RT4 series. We're starting out by replacing
RT's scrips system with a new, much safer for end users, rules engine
with a GUI builder. From there, we'll be able to extend things downward
toward end-user space. It's my hope that that technology, combined with
the rework of the internals in Jifty will get us ever closer to the day
when trusted users can create their own forms and views using only their
mouse.

Best,
Jesse
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