[rt-users] rt 3.8.4 case sensitivity for e-mail addresses

[G.Booth]

Hi

We're having a small issue with e-mail case sensitivity. User 
J.Smith at blah.com works as long as the case exactly matches, attempting to 
reply to a case as j.smith at blah.com causes the following message:

RT could not load a valid user, and RT's configuration does not allowfor the 
creation of a new user for this email (j.smith at blah.com).


I've had a look through the wiki and the mail archives and drawn a blank.
Does anybody know if there is a way to make RT not care about the case of 
the mail address

We're using a MySQL backend and EXIM mta

regards
Garry


--

Dr Garry Booth
IT Services
Loughborough University