[rt-users] rt 3.8.4 case sensitivity for e-mail addresses

[Jerrad Pierce]

> I've had a look through the wiki and the mail archives and drawn a blank.
> Does anybody know if there is a way to make RT not care about the case of
> the mail address
Check again. It's nothing to do with the email address,
but rather the collation set for your MySQL tables.

Note that even with a case-insensitive collation,
fulltext search is always case-sensitive... :-/