[rt-users] New ticket does not get queue watcher

[Kevin Falcone]

On Mon, Sep 21, 2009 at 02:14:20PM -0400, Roode, Eric wrote:
> On Monday, September 21, 2009, Ken Crocker wrote:
> I guess I am unclear on what a Queue CC Watcher is, if it doesn't mean
> that the user gets added to newly-created tickets in that queue as a
> CC Watcher.

They will not show in the People part of the Ticket Display, but RT
considers them to be a CC of that ticket for the purpose of
notifications and rights distribution.

> I have removed the individual user from the Queue CC Watcher list, and
> they are now in there solely as a member of the "overseers" group.
>  
> What I want is for this user to get notified by e-mail every time a
> ticket is created in that queue, and every time a reply is made to any
> ticket in that queue, and every time a ticket in that queue is
> resolved.

As Kenn noted, you need to create a Scrip, your list below doesn't
have anything that says On Create Notify Ccs

-kevin

> I had thought "Queue Watcher" was how to do that.  But it seems that
> you're telling me it's not.
>  
> I have not added, removed, or modified any scrips, site-wide.  When I
> call up the "support" queue and click the "Scrips" tab, I see a list
> of 11 "Scrips which apply to all queues", which I believe must be the
> default out-of-the-box setup.  It includes the following:
>  
> 8   On Comment Notify AdminCcs as Comment with template Admin Comment
> 9   On Comment Notify Other Recipients as Comment with template
> Correspondence
> 5   On Correspond Notify AdminCcs with template Admin Correspondence
> 7   On Correspond Notify Other Recipients with template Correspondence
> 6   On Correspond Notify Requestors and Ccs with template Correspondence
> 1   On Correspond Open Tickets with template Blank
> 3   On Create Autoreply To Requestors with template Autoreply
> 4   On Create Notify AdminCcs with template Transaction
> 2   On Owner Change Notify Owner with template Transaction
> 10  On Resolve Notify Requestors with template Resolved
> 11  On Transaction Extract Subject Tag with template Blank
>  
> Thanks,
> -- Eric
> 
> 
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