[rt-users] New ticket does not get queue watcher

[Roode, Eric]

On Monday, September 21, 2009, Kevin Falcone wrote:
> On Mon, Sep 21, 2009 at 02:14:20PM -0400, Roode, Eric wrote:
> > On Monday, September 21, 2009, Ken Crocker wrote:
> > I guess I am unclear on what a Queue CC Watcher is, if it doesn't
mean
> > that the user gets added to newly-created tickets in that queue as a
> > CC Watcher.
> 
> They will not show in the People part of the Ticket Display, but RT
> considers them to be a CC of that ticket for the purpose of
> notifications and rights distribution.

Ah, interesting.  I figured there would be visual confirmation.

> 
> > I have removed the individual user from the Queue CC Watcher list,
and
> > they are now in there solely as a member of the "overseers" group.
> >  
> > What I want is for this user to get notified by e-mail every time a
> > ticket is created in that queue, and every time a reply is made to
any
> > ticket in that queue, and every time a ticket in that queue is
> > resolved.
> 
> As Kenn noted, you need to create a Scrip, your list below doesn't
> have anything that says On Create Notify Ccs

Great, adding a couple of scrips got me what I wanted.

Thank you, Kevin and Ken!

-- Eric