[rt-users] LDAP with AD RT:3.8.4 ExternalAuth

[Gary Greene]

On 9/21/09 9:15 AM, "Robert Nesius" <nesius at gmail.com> wrote:
>  >>  Set(@Plugins,qw(RT::FM));
> 
> You need to turn on the extension by adding the
> RT::Authen::ExternalAuth module to that quoted array.
> 
> Also, I saw this below:
> 
>>> # The username RT should use to connect to the LDAP server
>>> 'user'                      =>  'AD_Info\\LDAP',
>>> 'pass'                    =>  'pass',
> 
> That may or may not work.  If your user is LDAP, you may actually need
> to use: LDAP at domain.yourcompany.com, and you may need to add the
> @domain.yourcompany.com as an auto-appended suffix so your users can
> log on with their basic username.
> 
> -Rob
> 

As long as you're in a single domain forest, you don't need to specify the
NetBIOS name of the domain. When in a multi-domain forest, you should use
the Windows 2000 syntax (user at domain.tld) and then make sure you're pointing
RT at a domain controller for that given domain that has a trust
relationship with the others in the forest.

-- 
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell:  (650) 704-6633
Phone: (408) 240-1239

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