[rt-users] Per-queue signature? (warning: newbie q!)

[Kevin Falcone]

On Tue, Sep 22, 2009 at 11:24:19AM -0700, Ethan Benatan wrote:
> Greetings.  We've been using RT for years but I'm a newbie at administration, so
>  please forgive the very basic question.
> 
> I'd like to set up a sig that gets used for every reply from a particular queue.
> (it's an anti-phishing thing).  We have many techs who touch this queue, and
> some of them also touch other queues, so using the personal sig setting is not a
> good solution.  (Also, we'd like to be able to quickly change it for the entire
> queue, to help get the word out about threats or attacks.)
> 
> I can set up autoreplies so I have a very basic understanding of scrips and
> templates, but I am not sure how to go about this, and I am not yet up the
> learning curve enough to figure it out from the docs on the wiki or the past
> threads here.  Help?

Sounds like you want Configuration -> Queue -> Queue Name -> Templates
make a template named the same as the global template that currently
is mailed out and copy it and add your signature

-kevin
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