[rt-users] RT DB, Callback questions

[Kevin Falcone]

On Wed, Sep 23, 2009 at 02:19:07PM -0400, [ ravi ] wrote:
> I am running RT 3.8.4 and trying to figure out why the Callback I had  
> written for the previous version (3.6.x) does not work. The callback is:
> 
> $RT_DIR/local/html/Callbacks/Yangtze/Ticket/Elements/ShowMessageStanza/ 
> Default

This callback still exists and should work

> and it examines the text in a comment and hyperlinks certain strings  
> (perhaps it doesn't work because of the new rich-text'ish editor and  
> the text it receives not being plain?).

You may want to look at MakeClicky in your 3.8 RT_Config which does this
and provides docs on writing tools to add other kinds of rewrites.

-kevin

> Debugging this is turning out to be difficult because even if I clear  
> the mason cache and restart the web server (Apache2), I do not see  
> this Callback getting, well, called back!
> 
> Also, where (which table) are comments/replies stored in the DB?
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