[rt-users] Scrip help needed

[Brumm, Torsten / Kuehne + Nagel / Ham MI-ID]

Hi Raed,

sorry for the typo in your name Raed ne Roy ;-)

Torsten 

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Brumm,Torsten / Kuehne + Nagel / Ham MI-ID
Gesendet: Donnerstag, 24. September 2009 12:39
An: Raed El-Hames
Cc: rt-users at lists.bestpractical.com
Betreff: Re: [rt-users] Scrip help needed

Hi Roy,
no success, still:  	 RT_System - Comments added 

:-(

Thanks

Torsten 


Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne



-----Urspruengliche Nachricht-----
Von: Raed El-Hames [mailto:rfh at vialtus.com]
Gesendet: Donnerstag, 24. September 2009 11:59
An: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
Cc: rt-users at lists.bestpractical.com
Betreff: Re: [rt-users] Scrip help needed

Hi Torsten;

Try

$related->BaseObj->Comment(
    Creator => $self->TransactionObj->Creator,
    Content => $self->loc( "Information added by [_1].", # loc
       $self->TransactionObj->CreatorObj->Name,
       ) . "\n" . $self->loc( "Notes: [_1]", # loc
       $note
       ),
     ); 


Note the Creator line I added.

Regards;
Roy

Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:
> Hi,
> i'm trying to write a scrip which does the following:
>  
> We have two or more tickets, each ticket has a refersto to another 
> like this:
>  
> #1 -> refers to #2
>  
> Now, if someone at ticket #2 writes an update, this update (reply in 
> our case) should be posted also to ticket #1
>  
> Till this point it is working fine, now my problem:
>  
> The Update on Ticket #1 is done by RT_System (from the scrip) after 
> the user in ticket #2 writes an update and i have no idea at the 
> moment, how can i do the update as the user, doing the reply on ticket
> #2 ?!?
>  
> The Part of the source writing back the update:
>  
> $related->BaseObj->Comment(
>     Content => $self->loc( "Information added by [_1].", # loc
>        $self->TransactionObj->CreatorObj->Name,
>        ) . "\n" . $self->loc( "Notes: [_1]", # loc
>        $note
>        ),
>      );
> I'm not sure how can i add the actual actor from Ticket #2 inside this 
> part of code?!?
>  
> Below is my full source till now:
>  
> my $Clone = $self->TicketObj;
> my $note;
> my $t = $self->TicketObj->Transactions;  $t->Limit( FIELD => 'Type', 
> VALUE => 'Correspond' );  $t->OrderByCols (
>   { FIELD => 'Created',  ORDER => 'DESC' },
>   { FIELD => 'id',     ORDER => 'DESC' },
>         );
> my $CommentObj = $t->First;
> if( $CommentObj && $CommentObj->id ) {  $note = $CommentObj->Content; 
> }; # Get the actual Actor of this transaction my $Actor = 
> $self->TransactionObj->Creator; # $Actor has the ID of the actual 
> Transaction my $temp_user = RT::User->new(); $temp_user->Load($Actor); 
> my $AName = $temp_user->Name(); # Name of Actor in acutal Transaction
> - possibly not needed
>  
> while (my $related = $Clone->ReferredToBy->Next) {
>   my $original = $Clone->id;
>   my $relid = $related->BaseObj->id;
>   $related->BaseObj->Comment(
>     Content => $self->loc( "Information added by [_1].", # loc
>        $self->TransactionObj->CreatorObj->Name,
>        ) . "\n" . $self->loc( "Notes: [_1]", # loc
>        $note
>        ),
>      );
> }
> return 1;
>  
> Any help is appriciated.
>
> Torsten
>
> Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann 
> (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, 
> Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), 
> Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 
> 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft:
> Kuehne & Nagel A.G., Sitz: Contern/Luxemburg, Geschaeftsfuehrender
> Verwaltungsrat: Klaus-Michael Kuehne
>
>

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