[rt-users] Problem setting up RT-mailgate

[Cobus]

Jerrad was right, my internal network uses the IP address 10.0.0.11 instead
of the domain name that is used from the outside to find the machine. 

 

Regards,

Cobus

 

From: John Haggerty [mailto:bouncyinc at gmail.com] 
Sent: 26 September 2009 06:59 PM
To: Jerrad Pierce; bouncyinc.rt at gmail.com
Cc: Cobus ; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Problem setting up RT-mailgate

 

I'm just curious is this bad that Unbuntu has this setup. I did the same
thing and it works.

On Sat, Sep 26, 2009 at 10:53 AM, Jerrad Pierce
<jpierce at cambridgeenergyalliance.org> wrote:

> rt: "|/usr/bin/rt-mailgate --queue villas --action comment --url
> http://cat.getmyip.com"

..

> Sep 25 19:54:19 cat postfix/local[17571]: C8C87BEE001:
> to=<rt at cat.getmyip.com>, relay=local, delay=0.5, delays=0.18/0.01/0/0.31,
> dsn=4.3.0, status=deferred (temporary failure. Command output: An Error
> Occurred =================  404 Not Found )

And can you access RT at http://cat.getmyip.com from the machine
itself? It would seem not, that's what you need to fix, tell
rt-mailgate where RT really is.

The probable problem is that the server cannot resolve its own name.

> whereis request-tracker3.6:
If you're setting up a new installation you shouldn't really be
installing 3.6, Ubuntu packages be damned.
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