[rt-users] Problem setting up RT-mailgate

Cobus cobus7 at ananzi.co.za
Sat Sep 26 13:21:07 EDT 2009


Jerrad was right, my internal network uses the IP address 10.0.0.11 instead
of the domain name that is used from the outside to find the machine. 

 

Regards,

Cobus

 

From: John Haggerty [mailto:bouncyinc at gmail.com] 
Sent: 26 September 2009 06:59 PM
To: Jerrad Pierce; bouncyinc.rt at gmail.com
Cc: Cobus ; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Problem setting up RT-mailgate

 

I'm just curious is this bad that Unbuntu has this setup. I did the same
thing and it works.

On Sat, Sep 26, 2009 at 10:53 AM, Jerrad Pierce
<jpierce at cambridgeenergyalliance.org> wrote:

> rt: "|/usr/bin/rt-mailgate --queue villas --action comment --url
> http://cat.getmyip.com"

..

> Sep 25 19:54:19 cat postfix/local[17571]: C8C87BEE001:
> to=<rt at cat.getmyip.com>, relay=local, delay=0.5, delays=0.18/0.01/0/0.31,
> dsn=4.3.0, status=deferred (temporary failure. Command output: An Error
> Occurred =================  404 Not Found )

And can you access RT at http://cat.getmyip.com from the machine
itself? It would seem not, that's what you need to fix, tell
rt-mailgate where RT really is.

The probable problem is that the server cannot resolve its own name.

> whereis request-tracker3.6:
If you're setting up a new installation you shouldn't really be
installing 3.6, Ubuntu packages be damned.
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