[rt-users] Update owner before comment

Bastian Ballmann ballmann at patronas.de
Mon Sep 28 09:42:57 EDT 2009


Hi list,

in the Ticket/Update view one can set a new owner and add a comment,
but the comment is added before the new owner is set.

Can I modify this behaviour? I want RT to first update the owner and
than set the comment and execute Scrips.

If this cannot be done with configuration or callbacks please point me
to a piece of source code where I can modify this.

Thanks in advance & have a nice day

Basti

-- 
Bastian Ballmann

PATRONAS Financial Systems GmbH
Schnewlinstr 4
79098 Freiburg

fon +49 (0)761 400688-19
fax +49 (0)761 400688-50

ballmann at patronas.de
http://www.patronas.de

Amtsgericht Freiburg, HRB 7212
Geschäftsführung: Heribert Steuer, Carsten Osswald

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