[rt-users] [SOLVED] Re: Update owner before comment

[Bastian Ballmann]

Hi,

just for archives one can modify this in ProcessTicketBasics
in lib/RT/Interface/Web.pm

:)

Bastian Ballmann schrieb:
> Hi list,
>
> in the Ticket/Update view one can set a new owner and add a comment,
> but the comment is added before the new owner is set.
>
> Can I modify this behaviour? I want RT to first update the owner and
> than set the comment and execute Scrips.
>
> If this cannot be done with configuration or callbacks please point me
> to a piece of source code where I can modify this.
>
> Thanks in advance & have a nice day
>
> Basti
>
>   


-- 
Bastian Ballmann

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