[rt-users] RT 3.8.7 and Ldap

Rob Taylor rgt at wi.mit.edu
Thu Apr 1 21:27:21 EDT 2010

Hi All. I have been searching the message boards about configuring RT to
work with LDAP.

I'm using the RT-Authen-ExternalAuth module.

I have that part working. Users can login, create tickets, and see their
own open tickets.

Now I want to setup users to work the tickets, i.e. the help desk people.

How do I designate certain ldap users as being privileged users in RT?
I can't seem to find a way to do so.
If I try to create any local users, it doesn't seem to work. It
complains that it could not set the info.
If I try to create a user that has the same name as an ldap user it
complains about that as well, saying name in use.

It seems like it is hitting ldap for everything now, except for the root
user. That's fine with me, I'm just not sure how to setup help desk
people.  Anyone else have this problem?
If someone could steer me in the right direction, I would really
appreciate it.



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